Support email is not monitored around the clock and cannot dispatch help. In an emergency, call your local emergency number.
Email support
support@readydeck.app
We read every message. Response times vary, and we cannot guarantee a specific turnaround.
Before you write
Include your platform (iOS or Android), app version, and the steps that led to the issue. Screenshots help. Do not send passwords, full backups, medical details, or other sensitive household data.
Common questions
Where is my data stored?
On your device. ReadyDeck has no account and no ReadyDeck cloud. Your inventory, household profiles, vault, emergency card, and playbooks stay in the app's private storage. See the Privacy Policy for details.
How do I move to a new phone?
Create a backup from the app and save it somewhere you can access from the new device, then restore it in ReadyDeck on the new phone. If you protected the backup with a password, you will need that password; it cannot be recovered by Zellgo.
I lost my backup password. Can you recover it?
No. Password-protected backups are encrypted with a key derived from your password. Without it, the file cannot be decrypted. Keep your password somewhere safe.
How do I restore ReadyDeck Pro?
Use the restore option on the Pro upgrade screen. Purchases are tied to the Apple App Store or Google Play account you used. If the store cannot find the purchase, confirm that you are signed in with the same store account, then contact the store's support for billing issues.
Why does the app ask for camera or notification access?
The camera is used only to scan a ReadyDeck playbook QR code. Notifications are used for local rotation reminders and playback milestones. Both are optional and can be revoked in your device settings.
How do I delete my data?
Delete individual records in the app, or uninstall the app to remove its local database and vault. Backups, PDFs, CSVs, and playbook files you saved elsewhere must be deleted separately.
Does ReadyDeck work offline?
Yes. Core features are designed to work without a connection. The mobile apps do not request internet access. Store purchases and operating-system services are handled by the platform.
Is ReadyDeck a substitute for official guidance?
No. ReadyDeck is a record-keeping and planning aid. It does not detect emergencies or guarantee safety. Follow local authorities, official planning guidance, and qualified professionals.
Legal documents
Read the Privacy Policy and Terms & EULA. The Terms identify Zellgo International LLC as the provider and State of Connecticut law as governing.
Zellgo International LLC
Connecticut, United States